PANABO CITY — In celebration of Ease of Doing Business Month, Davao del Norte State College (DNSC), through its Committee on Anti-Red Tape (CART), recognized 14 offices with Citizen’s Charter as High Performing Units for their outstanding service delivery. The recognition was based on the offices’ client ratings, with each receiving an overall average of “Very Satisfactory” to “Outstanding” in the Client Satisfaction Measurement (CSM) forms.
The awardees include the Human Resource Management Division, Office of the College Registrar, Finance Services Division, Guidance, Counselling, and Testing, Office of the Scholarship and Financial Grants, Learning and Information Resource Center, Office of the Dormitory Services, Student Discipline Services, Motor Pool Services, Supply and Property Management Unit, Office of the Vice President for Administration and Finance, Technology Support Services Unit, Office of the Student Admission, and Procurement Services Unit. These unit heads were also acknowledged for their continued commitment to accessible, transparent, and efficient service to the DNSC community.
In her opening remarks, College President Dr. Joy M. Sorrosa emphasized the importance of elevating service from mere compliance to true excellence. She highlighted that the event aligns with Proclamation No. 818, signed by President Ferdinand R. Marcos, Jr., designating May as Ease of Doing Business Month.
Echoing this year’s theme, “Red Tape to Red Carpet: Better Business Movement in a Bagong Pilipinas”, Dr. Sorrosa remarked that public service must go beyond routine delivery and instead aim for excellence rooted in dedication, collaboration, and integrity. “Despite competing priorities and complex challenges, you consistently rise to the demands,” she told the awardees. “Our Citizens’ Charter stands as a testament to our commitment to high-quality service and our mission to empower every stakeholder.”
Closing the program, Dr. Reir Erlinda E. Cutad, CART Chair and Vice President for Administration and Finance, lauded the offices for embracing a culture of continuous improvement, highlighting DNSC’s ISO certification and accreditation as foundations of its service standards. She shared that future initiatives would include awareness campaigns to promote services under the Citizens’ Charter and process re-engineering to further streamline operations.
