PANABO CITY – The Human Resource Management Office (HRMO) and Records Management Office of Davao del Norte State College (DNSC) facilitated a workshop on Effective Document Handling, Records Management, and Excellent Customer Service for non-teaching personnel on December 5, 2024, at the DNSC Audio-Visual Room (AVR).
“The purpose of today’s workshop is to equip you with essential skills for efficient document management and to foster a customer-centric mindset, focusing on positive interactions to enhance the experience of clients and stakeholders,” explained HRMO Head Raquel J. Edjec.
The morning sessions covered records management, providing participants with techniques for organizing, storing, and retrieving records in compliance with data management standards. Topics included document classification, digital archiving, secure access protocols, and effective filing systems.
In the afternoon, participants engaged in interactive sessions on customer service, focusing on effective communication, problem-solving, and empathy. The sessions were facilitated by DNSC personnel who had previously attended the Government Records Officers’ Association of the Philippines (GROAP) Seminar.
